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Jun
21
2011

How to fix Cost of Software Maintenance for Enterprise

One of the main things people tend to worry about when buying the enterprise is the cost for its maintenance and the set of fees. Let’s define the basic components of the payments.

Help Desk

It’s important for the big companies, where the newcomers may not know how to use the given software in the correct way. This also goes for the people who forget about some specialties of the software maintenance.

  • In case you bought the software, feel free to address the vendor.
  • In case you built the software, contact the program creators for help.

Fixing the Bugs

Even the cleanest software may appear to have some bugs.

  • In case the program was bought, address the vendor you’re paying the fee to.
  • In case you created the program, rely on the IT-team and be ready to wait for a while, as you’re the one asking for mistake correction, while the bugs of the bought program might be already solved for the other users.

New Features

The time passes, and the features that were futile previously might become needful nowadays. The software will have to be properly modified.

  • There are regular updates for the bought software, which are produced by the vendor.
  • If the program is customary created, you will have to ask the IT-team for the update and the basic software maintenance.

The New Version

Sometimes you have to replace the old program with something really fresh and up-to-date. It’s very important to stay in touch with the progress.

  • The new version will be provided by the vendor on regular basic.
  • The custom program will be created in the new version on request. If the software is complicated, you may have to wait quite a time.

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